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Case Studies

Andrea Cuc, LCSW, Needed a Part-Time Private Practice that Was Easy to Manage

As a full-time psychotherapist at the Mayo Clinic in Arizona, Andrea’s clients often needed ongoing therapy and wanted continuity of care. A part-time private practice was the solution, but she didn’t have the time to run it. That’s where Alma came in.

Andrea Cuc, LCSW, Needed a Part-Time Private Practice that Was Easy to Manage

How Alma transformed Andrea’s practice

10-20

Alma patients per week who might otherwise discontinue care

23

Accepted plans and programs including Employee Assistance Programs (EAP)

68

Hours saved annually on admin and billing

About Andrea Cuc, LCSW

Andrea is an assistant professor of psychology at the Mayo Clinic School of Medicine in Scottsdale, Arizona. She has worked at Mayo Clinic for 20 years. Over the course of her 25-year medical career she has worked with numerous medical specialities. Her current speciality focus is neurological disorders and trauma work.

Andrea uses Alma for:

I knew I had to take insurance due to the financial needs of the medical population I serve, but I didn’t have the time or bandwidth to panel and bill insurance on my own. I also needed HIPAA compliant EHR and telehealth. Alma was my saving grace!

Why Andrea joined Alma

As a full-time psychotherapist at the Mayo Clinic in Arizona, I needed a way to continue to provide psychotherapy to clients that needed ongoing services beyond the limited sessions that were included in their care at the clinic. I specifically wanted to help clients who were reluctant to establish care with another therapist or who struggled to find a community therapist who was accepting new patients and had experience with the complex medical issues they were managing.

Too often, after we reached our session limitation (due to the consultative nature of the practice), clients would tell me “I just never saw anybody again,” which was heartbreaking. I wanted to continue supporting them but wasn’t sure how — I didn’t have the bandwidth for a part-time private practice.

A previous colleague of mine joined Alma and told me about it, but I had doubts. Is it really as good as it seems? After two years as an Alma member, I understand the value it brings to both providers and clients. I now encourage others, who otherwise wouldn’t have started a private practice, to join. As a therapist, it’s important for me to continue to reach as many people as I can because mental health matters!

I can do the job that I love and not have to worry about the time involved in the other business aspects of private practice—such as scheduling, appointment reminders, insurance and billing, and submitting superbills to clients, etc.—which would have stopped me from starting a part-time private practice.

I feel spoiled to not be burdened by those tasks.

How Alma makes her private practice possible

I tell everyone who is interested in starting their own private practice about Alma. It makes running a business easy, while allowing the provider to remain in control of their business.

The Alma difference

  • Taking insurance is deeply important to me and Alma makes it easy.
  • Clients that are not insurance compatible with Alma find it easy to submit “superbills” to their insurance for reimbursement.
  • Alma handles billing so payment isn’t the focus before or after appointments.
  • Patients know exactly what they’ll owe before they start.
  • Charting is faster because Alma allows me to pull my own template or previous chart notes forward, or I can use Note Assist, and Alma has added features to help notes meet insurance compliance.
  • Admin time is shorter because everything is one place.
  • If issues/questions arise, Alma always responds in a kind and understanding manner and they work quickly to resolve the issue.

The needs of the client and provider really do feel like a top priority for Alma.

What drives Andrea’s commitment to care

When I took my first undergraduate psychology class, I loved it. I remember my immigrant parents saying, “Oh my gosh, social work? Are you going to make any money?” I said, “I don't know. I hope so.”

I ultimately decided to pursue a degree in social work due to my parents modeling a “servant heart.” They taught me that making money is important in terms of survival, but people matter more. They lived their life demonstrating this value.

My father immigrated from Romania to Holland, Michigan, during the Communist era. A stranger noticed him and offered to provide a place for him to stay until he got a job and could afford to pay minimal rent. The generosity of this person, whom our family has been friends with ever since, helped my father get on his feet so he could bring his wife and kids to America.

As soon as they were able, my parents did the same—inviting family members as well as people they barely knew to stay with them for weeks, months, and sometimes years, until they, too, got on their feet.

In high school, when my oldest son stated that he wanted to be a physician, I wanted to know his why. I stated, “If your motivation is purely financial, then please go do something else, because you may burn out.” His reply was, “All I know is to help people, and I want to continue to do that.” And I replied, “Well, if that’s the reason, then we need you. We need more people like that.” He is currently pursuing his dream in medical school.

Alma provides a way for me to live my values and carry on the “servant heart” of my parents. I can do what I do best because I can leave the insurance, billing/financials, and HIPAA compliant EHR, and telehealth platform to Alma.

Alma has made it so that I can balance a part-time private practice, a full-time job in a busy medical practice, and still have time for family, friends, and travel.

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